Services

Sales team development

Clients ask us to partner with their sales teams to create a more consistent and purposeful approach to the way they engage clients and prospects. They often want to "move the middle" - equip newer or average performers to behave and produce more like top performers.

• Accelerate sales cycle (close deals faster)
• Improve conversion rate
• Grow deal size
• More effectively access the C-Level and win when there
• Tell a more consistent story, unique to your company
• Improve client conversations

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Service team development

Clients ask us to empower their service teams that manage and develop relationships with their existing clients. This means providing tools and resources and instilling confidence and an attitude that is proactive (not reactive).

• Increase revenue per customer (wallet share)
• Increase retention
• Grow cross-sell and up-sell metrics
• Expand or change the way clients view you and your team
• Drive faster sales adoption of new/priority products and solutions
• Drive efficiency metrics
• Improve the client experience (e.g. Net Promoter Score)
• Tell a more consistent story, unique to your company

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Leadership team development

The best sales and service leaders, that consistently lead top performing teams, spend more time doing the job with their people. They're also great teachers and coaches along the way. Client ask us to work with their sales and service leaders to teach and "coach the coach".

• Equip leaders to coach their teams to sell more and exceed the most important metrics (for individuals and as a team)
• Increase employee retention and engagement (of the "right" people)
• Equip leaders to enable new team members to be productive, faster
• Convert a service culture into more of a sales culture
• Develop and implement a feedback and coaching system that drives the right behaviours consistently